On October 26, US business psychologist Dr. Li Yuxin gave cross-functional communication management skill training to Guangbo team leader and above management personnel. They unanimously reflect such training is very practical, and should have more in the future.
In the daily operation, how to communicate effectively between managers and employees, employees and clients?
Dr. Li explained starting from the subconscious influence on people.In daily life, what people see, most are seen. Enterprises attentively place enterprise information in the time and space that people often appear.This information will subconsciously affect people's senses to enterprise. To improve people's perception to the enterprise.
In daily communication, need to read the heart. Trust is the basis of reading the heart. While trust is the foundation of communication. Enterprise managers insight into the heart. As long as say what the other thinks right at the right time, can build trust. Then communication will become easy.
Dr. Li thinks if you want others to nod, first of all let others shook his head. The subconscious mind will resist negative information from others. The more you ask others to do, the more negative. If need to be approved by each other, requires a persuasive way, get the results they want in the induction of goodwill. Whether we agree with each other, we should respect others, to be uttered it right. And try to understand each other's point of view, feeling and fact. Meanwhile, effectively exchange own opinions with each other, and look forward to each other's reply and action with a positive attitude.
The connotation of communication lies in person.One side is technology, the other side is mentality.
Psychological hint will affect people's communication. Dr. Li gave an example to illustrate this problem.When negotiating, two people are in a big room. The later will generate cowardice. When communicating, we need to find a small space. The suggestion that small space gives a person is intimate and peaceful.
The current era is an era of high sensibility.People change because of being touched. Human nature has egoism, differences, passivity and protectiveness. This is human nature. It’s unlikely to change human nature.However, understanding human nature and changing oneself is what we can try to do. Know others, know yourself. Create a dream in a particular situation, look for the identity of the depth, and the bridge connecting each other is quietly established.
